To measure citizens’ perceptions towards dispute resolution service delivery in Pakistan
- Conduct field experiments to assess the logic behind citizens’ interaction with dispute resolution forums.
- Design interventions which increase citizens’ interaction with state resources.
The provision of public goods and services by the state and state institutions is critical for the overall economic and social development of a country. In view of this important role that the state plays in resource provision to its citizens, this project investigates various hypotheses about what drives the decision to access public services through the state and how citizens interact with state institutions and representatives.
The project aims to determine how different levels of exposure to dispute resolution forums, ranging from information dissemination to practical engagement with said forums, results in change in perceptions towards state service providers.
The project conducts field and lab experiments in rural areas of Pakistan to assess the logic behind citizens’ interaction with state resources and the representatives that provide these services. The pilot study was utilized to determine that dispute resolution forums would be further investigated to ascertain the reasons behind citizens’ decision making when deciding which forum to choose. In addition, a field survey with behavioural lab experiments has been designed and tested which will result in a larger scale study that will measure perceptions of service delivery on a wider scale across various populations in Pakistan.
The first phase of said scale-up has commenced in Spring 2015 to gather data on the first type of intervention: Information provision. This measures the change in perceptions with regard to dispute resolution forums when only a piece of specific information is shared with a respondent and collected through our field survey and experiments.